What COPROP does > Performance Management
Measurement of the performance of the property portfolio is an important factor in the overall optimisation and delivery of Local Authority services. Under or over-provision of facilities, high running costs, poor condition or projects not delivered on time, quality or cost can all be significant – and the ability to measure these enables review over time. Effective performance management and measurement helps highlight any area of concern and so target improvements to both the property portfolio itself and contractual arrangements for its maintenance and development.
COPROP is involved in a number of activities and initiatives relating to performance management, including:-
- COPROP Cost & Performance Management Database & Network. Measurement and performance improvement relating to construction projects. Details from candpm@coprop.org.uk
- COPROP Customer Satisfaction Benchmarking Club
includes modules covering Building Maintenance, Estates Management, Capital Projects and Corporate & Strategic Property Management. Details from cust.sat@coprop.org.uk - COPROP Property Management Information Systems Survey
a 2006 survey of members’ experience and intentions regarding information systems - COPROP / NBVBS Property Performance Management Benchmarking
benchmarking activity in partnership with the National Best Value Benchmarking Scheme covering property running costs for schools, admin buildings and elderly peoples’ homes. Details from abtyler@gotadsl.co.uk - National Property Performance Management Initiative
a multi-agency initiative to improve consistency and quality in the measurement of public sector property performance. COPROP supports the benchmarking service supporting this initiative. Details from abtyler@gotadsl.co.uk
Please see also the Members’ Area of the website for more information about these items.
Maureen Pardoe (performance@coprop.org.uk) is COPROP’s Lead on Performance Management.
